Refund Policy

Our Commitment

At MD SOFTWARE LLC FZ, we want you to be completely satisfied with WinMax Optimizer. We offer a fair and transparent refund policy to ensure your peace of mind.

14-Day Money-Back Guarantee

Eligibility for Refund

You are eligible for a full refund if:

• Your request is made within 14 days of the original purchase date.
• This is your first refund request for WinMax Optimizer.
• You have not violated our Terms of Service.

Refund Exceptions

Refunds may not be granted in the following cases:

• Requests made after 14 days from the purchase date.
• Multiple refund requests from the same user.
• Violation of our Terms of Service, including license abuse or redistribution.
• Chargebacks filed without first contacting our support team.
• Purchases made with fraudulent payment methods.

How to Request a Refund

1. Contact Support: Email us at contact@winmaxoptimizer.com with the subject line "Refund Request."
2. Provide Details: Include your order number, email address used for purchase, and reason for the refund.
3. Await Confirmation: We will review your request and respond within 2-3 business days.
4. Receive Refund: Approved refunds are processed within 5-7 business days to your original payment method.

Partial Refunds

For purchases exceeding 14 days:

• Days 15-30: 50% refund may be granted at our discretion for technical issues.
• After 30 days: Refunds are not available, but we will work with you to resolve any issues.

Technical Issues

Before requesting a refund due to technical issues, please:

• Contact our support team for assistance—we can often resolve issues quickly.
• Ensure your system meets our minimum requirements.
• Try the troubleshooting steps in our documentation.

We are committed to helping you get the most out of WinMax Optimizer and will make every effort to resolve technical issues before processing a refund.

Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Chargebacks:

• Take longer to resolve than direct refund requests.
• May result in your license being revoked.
• Can impact your ability to purchase from us in the future.

Our support team is here to help resolve any issues fairly and quickly.

Contact Us

For refund requests or questions about this policy: